FAQ, TERMS + CONDITIONS
FAQ’S:
Q: I’ve seen an item but I cannot seem to find it online?
A: Thank you for your interest ! Unfortunately, if you see an item on our social media but you do not see it available on our website, it’s likely that the item is sold out. We understand how frustrating this can be so we are always looking to restock our most requested pieces or replace them with a similar style.
Q: What size should I purchase?
A: All sizing and fit information can be found the Size Chart.
Q: How long does shipping take?
A: All styles ship within 2-4 business days unless another ship date is specified.
Q: Where do you ship?
A: We ship worldwide! Please choose a shipping option at checkout. You will see all the options that are available within your country.
Q: How do I track my order?
A: Once your order ships, an email will be sent to you containing the tracking information. If no tracking number has been sent, your order has not been shipped just yet. Allow 1-2 business days for your shipment details to update with USPS or DHL
Q: How do I know if my order has been placed?
A: After you purchase with us, a confirmation email with the details of your order will be sent to you. Please ensure your checkout process is complete. You will see a page that says “Thank you for your order, here is your order number.” Your email may have filtered into your spam folder. If you need us to resend it, please contact us and we’ll be happy to assist you.
Q: I received a wrong or damaged item. How can this be resolved?
A: If you receive a damaged or wrong item, we first want to apologize for this rare occurrence. We can assure you that this matter is a priority that we are happy to resolve. Irregular Exposure must be notified within 2 days of delivery. Any damages or wrong items reported after this grace period will be ineligible for return.
Q: What if my order has not been delivered?
A: You are our priority! Please contact us and we’ll be happy to assist you.
Q: I’ve just placed my order, Can I change or cancel it?
A: We understand that changes happen however, all orders are final sale and we do not offer refunds. For further support or questions, please contact Customer Support at cherrysloungewear@gmail.com
Q: I PUT THE WRONG ADDRESS
A: If your order has not yet shipped, please contact cherrysloungewear@gmal.com with the correct address. If the package has already shipped and is in transit, we are unable to make any changes. You can visit the carrier's website (DHL or USPS) for more information on rerouting.